Returns & Refunds Policy for NuvaSkin

At NuvaSkin, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not entirely happy with your purchase, we are here to help.

Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

Condition

Items must be unused, in their original packaging, and include all accessories. Products that show signs of use, damage, or tampering are not eligible for a refund.

Exclusions

Due to hygiene reasons, opened skincare or beauty products cannot be returned unless they are defective or damaged upon arrival.

Sale Items

Items purchased during sales, promotional events, or with discount codes are considered final sale and cannot be returned or refunded unless they arrive defective or incorrect.

Return Process

To initiate a return, please follow these steps:

1. Contact Us

Email our customer support team at support@nuvaskin.shop with your order number and the reason for your return request.

2. Return Authorization

Our team will review your request and, if approved, provide you with detailed return instructions.

3. Ship Your Return

Once your return has been approved, please ship the item(s) back to the address provided.

Customers are responsible for all return shipping costs. We do not provide prepaid return labels and do not reimburse return shipping expenses unless the return is the result of our error, such as receiving a defective, damaged, or incorrect item.

We strongly recommend using a tracked shipping service, as NuvaSkin is not responsible for returns that are lost, damaged, or delayed during transit.

Return Address

Nuvaskin Group LLC
2106 House Avenue, Suite 784
Cheyenne, Wyoming 82001
United States

Refunds

Once we receive and inspect your returned item(s), we will notify you by email whether your refund has been approved or rejected.

Approved Refunds

If approved, your refund will be processed to your original payment method within 7–14 business days. Processing times may vary depending on your bank or payment provider.

Partial Refunds

A partial refund may be issued at our discretion if the returned item is not in its original condition, is missing parts, or has been damaged for reasons not caused by NuvaSkin.

Shipping Fees

Original shipping charges are non-refundable unless the return is due to an error on our part (for example, if you received the wrong item or a defective product).

Please note that return shipping costs paid by the customer are also non-refundable, except where required by law or when the return is due to our mistake.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return your eligible item for a refund and place a new order.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@nuvaskin.shop with your order number and clear photos of the issue. We will review your claim and, where applicable, provide a replacement or a full refund at no additional cost.

Late or Missing Refunds

If you have not received your refund after 14 business days, please:

• Check your bank account or credit card statement.

• Contact your bank or payment provider, as processing times may vary.

• If you still have not received your refund, please contact us at support@nuvaskin.shop and we will investigate the matter.

Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards

• Final sale or clearance items

• Opened skincare or beauty products (unless defective)

• Used items

Contact Information

Nuvaskin Group LLC
2106 House Avenue, Suite 784
Cheyenne, Wyoming 82001
United States

Email: support@nuvaskin.shop