Refund policy

Returns & Refunds Policy for NuvaSkin

At NuvaSkin, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not entirely happy with your purchase, we are here to help with our returns and refunds policy.

We accept returns within 30 days of delivery under the following conditions:

Condition

Items must be unused, in their original packaging, and include all accessories. Products that show signs of wear, damage, or tampering are not eligible.

Exclusions

Due to hygiene reasons, opened skincare or beauty products cannot be returned unless defective or damaged upon arrival.

Sale Items

Items purchased on sale or with promotional discounts are final sale and non-refundable unless faulty.

Need help? Our support team is ready to assist.

Return Process

To initiate a return, follow these steps:

Contact Us

Email our customer service team at support@nuvaskin.shop with your order number and reason for the return.

Return Authorization

Our team will review your request and provide you with return instructions if your return is approved.

Ship the Item

Once approved, please ship the item(s) back to us. Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.

We recommend using a trackable shipping method, as we are not responsible for lost or delayed returns.

Return Address

Nuvaskin Group LLC
2106 House Avenue, Suite 784
Cheyenne, Wyoming 82001
United States

Refunds

Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.

Approved Refunds

If approved, your refund will be processed and automatically applied to your original payment method within 7–14 business days.

Partial Refunds

If an item is returned not in its original condition, a partial refund may be issued at our discretion.

Shipping Fees

Original shipping fees are non-refundable unless the return is due to an error on our part, such as receiving the wrong or a defective item.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@nuvaskin.shop with your order number and photos of the issue. We will arrange a replacement or issue a full refund where applicable.

Late or Missing Refunds

If you haven’t received your refund after 14 business days, please:

Check your bank account or credit card statement
Contact your bank or card provider, as processing times may vary

If you still have not received your refund, contact us at support@nuvaskin.shop and we will investigate further.

Non-Returnable Items

Gift cards
Final sale or clearance items
Used items

Contact Information